Moving Managed SG ("we", "us", or "our") operates the website movingmanagedsg.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or submit an enquiry through our contact forms, including forms served via Meta (Facebook/Instagram) advertisements.
We may collect the following personal information from you:
We also collect non-personal information automatically through website analytics tools, including browser type, pages visited, and approximate location.
We use the information you provide to:
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
If you submit your information through a Meta Instant Form displayed in a Facebook or Instagram advertisement, your data is collected via Meta's platform and transmitted to us. By submitting that form, you agree to both this Privacy Policy and Meta's own Data Policy.
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse, and enquiry and client records are accessible only to authorised members of our team.
Inspection photographs are different, and we say so rather than leave you to assume otherwise. They are held in a third-party reporting system that serves each image from its own direct link, and those links are not access-controlled. Section 05A1 below sets out what that means and what it does not.
We retain your personal information for as long as necessary to provide our services or as required by applicable law. In practice that means:
If you would like your data deleted, please contact us at the address below. Where you ask us to delete a report early, we will no longer be able to supply you with a copy of it or with the original photographs.
Property condition reports are produced and held in a reporting system run by a third-party provider that is not a Singapore entity. The inspection images are stored in the United States, so proceed on the basis that the report, its photographs and its video are held there. The transfer is reasonably necessary, because the report is produced in that system. This section and clause 34 of our Terms and Conditions are the written summary that the Personal Data Protection Act 2012 and its Regulations require where a transfer runs on your consent. They set out what we know and what we do not.
We require that provider to use the data only for the purposes set out here, to keep reasonable security arrangements against unauthorised access, use, disclosure, copying, modification and disposal, and to act on a deletion request so far as its system allows. We have asked it to sign a written agreement on those terms and it has not yet done so. We therefore do not say that the law of the United States affords protection comparable to protection under that Act. Any protection beyond that Act's reach is contractual, and that agreement is not yet in place. You may withdraw consent to the transfer in writing at any time.
Deleting a report in the reporting system removes it from the provider's online gallery rather than destroying the underlying files. A deleted property can be reinstated, and images may remain inside a PDF report generated before the deletion. Withdrawing access does not recall any copy already delivered.
Withdrawing access does not disable the image links either. The reporting system serves each photograph and video from its own direct link. Those links are not access-controlled and do not expire, so closing a report or withdrawing access to it leaves them working. We do not publish them and they cannot be guessed, but anyone who already holds one keeps what it points at until the provider deletes the underlying file, which we can ask for and cannot compel. Clause 34 of our Terms and Conditions says the same.
Where your move goes to or from a country outside Singapore, we will pass your contact details, the destination address and inventory information to the vendors handling that move and to their counterparts in that country, and those recipients may be outside Singapore. The transfer is reasonably necessary to carry out the service, because the move cannot be arranged without it.
Each vendor contracts directly with you and handles that data under its own terms, which you should read before accepting them. We do not control what a vendor does with the data once it has it. Accepting our Terms and Conditions is your consent to that transfer, and you may withdraw it in writing at any time, in which case we will stop passing data for the affected move. Clause 33.4 says the same.
The individual responsible for ensuring we comply with the Personal Data Protection Act 2012, designated as that Act requires, is the Founder. You can reach them at hello@movingmanagedsg.com for any question, access request, correction request or complaint about personal data.
If your personal data appears in a report you did not commission, for example as an occupier of an inspected property, you can make the same requests to that address. That Act stops us providing data where doing so could reasonably be expected to reveal personal data about another individual, which a photograph of a home frequently would, so we may have to refuse or provide part only. We will tell you which.
How long we take, and what it costs. We respond as soon as reasonably possible. If we cannot respond within 30 days of your request, we will tell you in writing inside those 30 days when we will. We may charge a reasonable fee for an access request, and if we do we will give you a written estimate first and will not exceed it without telling you in writing. We charge nothing for a correction.
If we refuse an access request, we keep the data we refused to give you for at least 30 days after the refusal, and for longer if you take the refusal to the Personal Data Protection Commission. That duty overrides any request to delete, including one made under the section above, for as long as it lasts.
Where we have reason to believe that personal data we hold or control has been subject to unauthorised access, use, disclosure, copying, modification or disposal, or that a device holding it has been lost, we will assess it in a reasonable and expeditious manner, as the Personal Data Protection Act 2012 requires. Where the assessment shows a notifiable data breach, we will notify the Personal Data Protection Commission as soon as practicable and in any case no later than 3 calendar days after we make that assessment, and we will notify you and any other affected individual where that Act requires it. A breach confined within our own organisation is not notifiable. We will tell you what happened, what data was involved, and what we have done in response.
You have the right to:
To exercise any of these rights, please contact us using the details below.
Our website uses Google Analytics on every page, which sets cookies in your browser and reports how the site is used: pages visited, browser type, and approximate location derived from your IP address. We use it to understand which pages are useful and nothing else. We do not use advertising or remarketing cookies, and we do not sell or share what it collects. You can block or delete cookies through your browser preferences, or opt out of Google Analytics across all sites using Google's own browser add-on. The site works normally either way. Our pages also load fonts from Google Fonts, which means your browser requests them from Google and Google sees your IP address in doing so. Those are the only two third parties any page on this site contacts.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Moving Managed SG
Email: hello@movingmanagedsg.com
WhatsApp: wa.me/6589167170
Website: movingmanagedsg.com