Moving Managed SG ("we", "us", or "our") operates the website movingmanagedsg.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or submit an enquiry through our contact forms, including forms served via Meta (Facebook/Instagram) advertisements.
We may collect the following personal information from you:
We also collect non-personal information automatically through website analytics tools, including browser type, pages visited, and approximate location.
We use the information you provide to:
We do not sell or rent your personal information, and we do not hand it to anyone else to market their own things to you. The cookies section below is separate: it says what Google and Meta collect when you visit, and what they do with it.
If you submit your information through a Meta Instant Form displayed in a Facebook or Instagram advertisement, your data is collected via Meta's platform and transmitted to us. By submitting that form, you agree to both this Privacy Policy and Meta's own Data Policy.
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse, and enquiry and client records are accessible only to authorised members of our team.
Inspection photographs are held in our own system, on infrastructure we control in Singapore. Each image is served through that system against a link issued for a particular report, and we can revoke those links. The archived originals are versioned, closed to public access and write-locked for a fixed retention period. Section 05A1 below sets out what deleting a report does and does not reach.
We retain your personal information for as long as necessary to provide our services or as required by applicable law. In practice that means:
If you would like your data deleted, please contact us at the address below. Where you ask us to delete a report early, we will no longer be able to supply you with a copy of it or with the original photographs.
Property condition reports are produced and held in our own system, on infrastructure we control in Singapore. They are not transferred outside Singapore.
This section said the opposite until 2 September 2026. It described a reporting system run by a third-party provider outside Singapore, with the images stored in the United States, and it took your consent to that transfer. We stopped using that provider on 21 August 2026 and this section was not updated at the time. There is no such transfer and no such consent is needed. Clause 9.5 of our Terms and Conditions was corrected in the same change.
One transfer outside Singapore does still happen, and it has nothing to do with reports: where a move is to or from another country, we pass your contact details, the destination address and inventory information to the vendors handling it and to their counterparts there. Clause 9.2 of our Terms covers it, it runs on your consent, and you may withdraw that consent in writing at any time.
If you ask us in writing to remove a report, then we withdraw access to it, stop using and disclosing it, and delete it from our system, as soon as we reasonably can. Withdrawing access also stops the image links working, because every photograph and video is served through our own system against a link issued for that report. The archived originals sit under a write-lock for a fixed retention period; we can lift that lock and will do so to honour your request, unless the law requires us to keep the file or we need it to defend a claim.
What deletion cannot reach is a copy already delivered. A downloaded PDF, a saved image, or a copy you or an authorised recipient forwarded stays with whoever holds it, and we have no way to retrieve or disable it.
This section said the image links had no access control and did not expire until 2 September 2026. That was true of the third-party provider we stopped using on 21 August 2026 and is not true of the system that replaced it. Clause 9.8 of our Terms and Conditions was corrected in the same change.
Where your move goes to or from a country outside Singapore, we will pass your contact details, the destination address and inventory information to the vendors handling that move and to their counterparts in that country, and those recipients may be outside Singapore. The transfer is reasonably necessary to carry out the service, because the move cannot be arranged without it.
Each vendor contracts directly with you and handles that data under its own terms, which you should read before accepting them. We do not control what a vendor does with the data once it has it. Accepting our Terms and Conditions is your consent to that transfer, and you may withdraw it in writing at any time, in which case we will stop passing data for the affected move. Clause 9.2 says the same.
The individual responsible for ensuring we comply with the Personal Data Protection Act 2012, designated as that Act requires, is the Founder. You can reach them at hello@movingmanagedsg.com for any question, access request, correction request or complaint about personal data.
If your personal data appears in a report you did not commission, for example as an occupier of an inspected property, you can make the same requests to that address. That Act stops us providing data where doing so could reasonably be expected to reveal personal data about another individual, which a photograph of a home frequently would, so we may have to refuse or provide part only. We will tell you which.
How long we take, and what it costs. We respond as soon as reasonably possible. If we cannot respond within 30 days of your request, we will tell you in writing inside those 30 days when we will. We may charge a reasonable fee for an access request, and if we do we will give you a written estimate first and will not exceed it without telling you in writing. We charge nothing for a correction.
If we refuse an access request, we keep the data we refused to give you for at least 30 days after the refusal, and for longer if you take the refusal to the Personal Data Protection Commission. That duty overrides any request to delete, including one made under the section above, for as long as it lasts.
What an access request also covers. It covers how we have used or disclosed that data in the year before the request, and we answer that too.
When we do make a correction, we pass it on to any organisation we disclosed the data to in the previous year, unless that organisation has no need of it. Where the data is a finding in a report and we do not make the correction, we annotate the report with the correction asked for instead, as that Act requires.
Where we have reason to believe that personal data we hold or control has been subject to unauthorised access, use, disclosure, copying, modification or disposal, or that a device holding it has been lost, we will assess it in a reasonable and expeditious manner, as the Personal Data Protection Act 2012 requires. Where the assessment shows a notifiable data breach, we will notify the Personal Data Protection Commission as soon as practicable and in any case no later than 3 calendar days after we make that assessment, and we will notify you and any other affected individual where that Act requires it. Where we notify you, we tell you what happened, what data was involved, and what we have done in response. A breach confined within our own organisation is not notifiable, and that Act sometimes requires us not to notify an individual at all.
You have the right to:
To exercise any of these rights, please contact us using the details below.
Our website uses Google Analytics on every page, which sets cookies in your browser and reports how the site is used: pages visited, browser type, and approximate location derived from your IP address. We use it to understand which pages are useful.
We also use the Meta pixel, which reports to Meta (Facebook and Instagram) when you visit a page on this site, click through to WhatsApp, or send us an enquiry. We use it to measure whether our advertising reaches people it helps, and to show our advertising to people who have visited before. That is an advertising and remarketing cookie, and what it collects is shared with Meta, who process it under their own terms.
We do not sell what either of them collects.
You can block or delete cookies through your browser preferences, opt out of Google Analytics across all sites using Google's own browser add-on, and control how Meta uses your activity through your Facebook or Instagram ad preferences. The site works normally either way.
Our pages also load fonts from Google Fonts, which means your browser requests them from Google and Google sees your IP address in doing so. Google, Meta and Google Fonts are the only third parties any page on this site contacts on its own. One page does contact a fourth, and only if you ask it to: our contact card at suren.html draws its QR code from api.qrserver.com when you press Show QR Code, which sends that service the address of the page you are on and nothing else. No other page loads it and it never runs unless you press the button.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Moving Managed SG
Email: hello@movingmanagedsg.com
WhatsApp: wa.me/6589167170
Website: movingmanagedsg.com