1.1 Who this is between. "We", "us" and "our" mean Moving Managed SG, UEN 53517080K, trading as Moving, Managed. It is a sole proprietorship, so the person you contract with is its owner, personally. "You" and "your" mean the person or organisation named on the Invoice. Clauses that limit or define what we are responsible for also protect the people named in clause 10.2.
1.2 What these words mean. Where this agreement uses one of these with a capital letter, it means what is set out here.
"Invoice" means the invoice we issue for the engagement.
"Services" means what the Invoice says we will do.
"Report" means a Property Condition Report we issue, including its observations, photographs and video.
"Premises" means the property named in the Invoice, the booking confirmation or the Report.
"Inspection Date" means the date given for the inspection, whether or not we finished that day.
"Service Date" means the move, inspection or on-site date in the Invoice or booking confirmation. Where there is more than one, it is the first.
"Completion" means the end of the last scheduled service. For a Report on its own, it is delivery of the Report.
"Fees" means what you owe us under the Invoice. It does not include what you pay a Vendor.
"Report Fee" means the fee for the Report under the Invoice. Where a bundle gives it no separate fee, it is our published rate for the size band of the Premises on the date of the Invoice, and we keep a dated record of those rates.
"Vendor" means a mover, cleaner, contractor or other supplier you engage, whether or not we introduced them.
"Authorised Recipient" means someone you have authorised in writing to rely on the Report, being a tenant, landlord or appointed real estate agent.
1.3 What you are buying. What the Invoice says, and nothing more. The Invoice, this agreement and the pricing card you were sent are the whole of it. If they disagree, the Invoice wins, then this agreement, then the card. Nothing said outside those three forms part of what you bought. That does not exclude liability for anything we have misrepresented.
1.4 What we are not. We are not surveyors, valuers, engineers, estate agents or lawyers. We do no work reserved to a licensed estate agent under the Estate Agents Act, and none reserved to an advocate and solicitor under the Legal Profession Act. We give no advice and we draft no documents.
1.5 How you accept, and which version applies. Paying the deposit accepts these terms. The version that applies is the one published on the date of your Invoice. Ask us for a copy at any time.
1.6 Changes, and work outside the Invoice. Changes to this agreement are in writing, agreed by both of us. Work outside what the Invoice describes is quoted separately before we do it. Where the Invoice covers two properties, each gets its own Report and this agreement applies to each.
2.1 Currency and GST. All amounts are in Singapore dollars. We are not GST registered, so we charge no GST.
2.2 Vendors invoice you, not us. We never pay a Vendor and bill you back. You contract with each Vendor directly and pay them directly. What they charge is between you and them.
2.3 The deposit confirms the booking. The deposit is 50% of the Fees. We hold the date once it clears.
2.4 The balance. The remaining 50% falls due on the date the Invoice gives.
2.5 If you pay late. Money is late if it is more than 7 days past the date it falls due. We may charge simple interest at 1% a month on what is outstanding, running daily from the due date until you pay in full. That reflects what late payment costs us and is not a penalty.
2.6 If it stays unpaid. We write to you. If it is still unpaid after that, we may pause work we have not yet done, and we may switch off the links to the full-resolution photographs until you pay. Your Report itself stays with you either way. We do not switch anything off where a court or tribunal has ordered you to produce it, and nothing here stops you giving the Report to your solicitor for advice. Copyright law permits those uses whatever this agreement says.
2.7 Cancelling. You may cancel at any time, in writing. The cancellation charge is: more than 14 days before the Service Date, 25% of the deposit; 7 to 14 days before it, inclusive, 50% of the deposit; less than 7 days before it, or on or after it, the deposit. Where no Service Date is agreed yet, the first band applies until one is. A booking made within 7 days of the Service Date you ask for is urgent, and the charge is the deposit. We both agree these are a fair estimate of what a cancellation costs us, because we hold capacity and turn other bookings down. The charge is the whole of what we recover: we will not also claim damages for the same loss, and we refund anything you have paid above it.
2.8 Rescheduling. Ask in writing. We will if we can, subject to availability.
3.1 Tell us what we need, in good time. Accurate information: access arrangements, what building management requires, arrival and key dates, and anything about the Premises we should know.
3.2 Arrange access and approvals. Access, permits, lift bookings, approvals and keys are yours to arrange, and so is anything else the Premises or the building needs before we can start, unless the Invoice says we will arrange a particular item.
3.3 Tell us about anything unsafe. Before we come, tell us about anything at the Premises that could injure someone: a hazard, an unsafe area, a defect you know of, or work going on. Keep the areas we need reasonably safe while we are there.
3.4 Vendors are not us. Where we recommend a Vendor, you contract with them directly and they are responsible for their own work. We recommend on what we know of them and we do not stand behind what they do. We will help you deal with them where we can.
3.5 The decisions are yours. Scope, which Vendors to use and which quotes to accept are your decisions, and we act on your instruction. Arrange your own insurance.
4.1 What we do. We attend on the agreed date and check the surfaces and fittings we can see and safely reach, throughout the Premises, and record what we found in writing and in photographs.
4.2 What checking something means. We look at it, and where it is made to be operated we operate it once, the normal way, and record what happened. That is the whole of what the word means here. It is not a test of how well the thing works, how long it will last, whether it is safe, or whether it meets any standard, and it is never a test of the system behind it. Where a supply is off, we record that we could not check it.
4.3 What we do not do. We do not move furniture, appliances, floor coverings or stored items, lift flooring, open sealed units, remove covers, panels or hatches, enter roof spaces, dismantle anything, use tools or force, or go anywhere unsafe or unreachable. We do not inspect roofs, outside walls above ground level, underground services, or the shared parts of the building. We may decline any area on those grounds and we say so in the Report. Being asked to hurry, or to fit more in, does not widen any of this. This is the whole of the inspection. Anything clause 4 does not describe is not part of the Service.
4.4 Size, and where the figure comes from. Any floor area we state comes from what you or the listing told us. We do not measure the Premises.
4.5 Getting in. You confirm you are entitled to let us in. If we cannot get in, or the Premises are unsafe, or someone obstructs us, we may decline to enter, or leave.
4.6 If we cannot complete. Where the reason is ours, we cancel and refund what you have paid for that property. Where the reason is yours or an occupier's, we charge as if you had cancelled that day, which clause 2.7 sets. Where it is beyond both of us, clause 4.7 applies. In any of those we may instead deliver a Report covering the part we reached and charge for that part alone. We do one of those things and not two, and we tell you which. What we do under this clause is the whole of what you recover from us for not completing.
4.7 Things beyond our control. Neither of us is liable for delay or failure caused by something genuinely beyond the control of the one affected. We tell you as soon as we reasonably can.
4.8 If it goes on. If it lasts more than 30 days, either of us may cancel and we refund the Fees for anything not done.
5.1 What the Report is. A written and photographic record of what our inspector saw and checked at the Premises on the Inspection Date. Surfaces and fittings, looked at, checked as clause 4.2 describes, and recorded. Nothing hidden, nothing behind or inside anything, and nothing we would have to dismantle to reach.
5.2 What it is not. It is not a warranty, a guarantee, a certification, a valuation, an assessment of whether anything is fit for its purpose, a check that anything complies with any rule, a survey, a structural, safety, pest or electrical inspection, or advice. It is not a survey of any kind the Land Surveyors Act calls a survey, and we do not hold ourselves out as licensed under it. We record what we saw and what happened when we checked. We do not say what caused it, what it will cost, whose fault it is, or what you should do about it. We are not appointed as an expert and we give no expert opinion. Clause 5.1 says what the Report is, and it is nothing else.
5.3 It decides nothing by itself. Whether a difference between two dates is damage, fair wear and tear, or anyone's responsibility, and what any of it is worth, is for the parties to the tenancy to agree under their own agreement, or for a court or tribunal to decide. Not for this Report.
5.4 It is our own record, made independently of you. We make and keep it in the ordinary course of our business. We have no interest in the outcome of any dispute about the Premises, and we act for nobody in it. We are not a party to your tenancy. We take no payment, commission or referral fee from any Vendor, agent, agency or landlord connected with the Premises, and we pay none to any of them. That is a warranty, and whoever carries out the inspection gives it too.
5.5 A clean entry is not proof there is nothing behind it. Where we record no finding on something, that means we saw nothing on the surface on the Inspection Date. It does not mean there is no defect behind, under or inside it, and it does not replace any other inspection you may need.
5.6 You get the full-resolution photographs. Every photograph in your Report links to its original, straight from the camera, for as long as we hold it under clause 9.4 and subject to clause 2.6 while anything is unpaid. We do not re-process it, so it still carries whatever date, time and location the camera recorded. Where the photographs and the words differ, the photographs are the record, and nothing follows from a thing not being photographed.
5.7 When it arrives. 3 to 5 working days, counted from the working day after the Inspection Date. If anything will make it later, we tell you as soon as we know. Where the Invoice covers two properties, both Reports issue together.
5.8 Nobody has to sign it. Your Report is complete whether or not anyone signs it. Our inspector's name and the Inspection Date are printed on it, and that is what records who did the work and when.
5.9 Once issued, it does not change. We correct our own mistake in what we recorded, and we correct personal data that is wrong. Anything else, including something noticed later, needs a fresh inspection, which we quote separately. There is no correction window.
6.1 It is prepared for you. Nobody else may rely on it unless you authorise them in writing and give them these terms. If you do, that Authorised Recipient relies on it on exactly the terms you do, including the limits in clause 8.
6.2 Signing it changes nothing. If anyone signs the Report, that records only that they have seen it, on the date beside their name. It is not agreement with what the Report records, not an admission, and not a change to any tenancy. It creates no duty between them and us and does not by itself make them an Authorised Recipient.
6.3 What you agree between yourselves is your business. Nothing here limits what you and your landlord, tenant or agent agree the Report means between you. If your tenancy says a report endorsed by both sides is conclusive, that takes effect between you, unaffected by this agreement.
6.4 It does not replace anything else. Taking a Report does not remove any inspection, approval, inventory or handover step your tenancy, your building or the law requires. In particular it is not the Inventory List at clause 15.1, or the Property Condition Report at clause 16.1, of the CEA private residential tenancy template, both of which take their weight from being endorsed by both sides.
6.5 Using it in a dispute. You may use the Report in a dispute, produce it where a court or tribunal orders it, or give it to your solicitor, without asking us. What a court or tribunal makes of it is not something we can promise.
6.6 If you want us there. Attending, answering questions or writing a statement is charged separately, at the rate we quote you before we do it. We attend as a witness to what we recorded, never as your representative, and we say the same thing whoever asks. A statement we write is our own account of what we observed, not a legal document, which only an advocate and solicitor may draw up.
6.7 What you may do with the photographs. The Report and its images stay ours. You may use, copy and share them for anything to do with your tenancy, your move or a dispute about the Premises. You may not sell them, publish them commercially, or present them as anyone else's work. Nothing here restricts a use copyright law allows.
6.8 Permission ends if it is abused. If the Report is used outside clause 6.7, we may withdraw permission for any further use.
7.1 The Invoice states the tier. "One Home" covers a single move. "Home to Home" covers a move out and a move in.
7.2 Reports. Clauses 4, 5 and 6 govern every Report, whichever tier you are on.
7.3 Extra days and changes. Additional days on site, or changes to what was agreed, are quoted before we do them.
7.4 The home search is not ours. We do not find you a property and we do not act as your agent in finding one.
7.5 What this is. Coordination of your move, and nothing else. We are not the mover, not the landlord's agent, and not a party to your tenancy.
7.6 Settled is two engagements, not one. Where the Invoice says Settled, we do the move coordination and somebody else does the property search and the agency work. You engage each of us separately and you pay each of us separately. We are paid for coordination and for nothing else. We take no share of anyone else's fee and we pay none, and we are not a party to your agreement with them.
8.1 Ending it for cause. Either of us may end the engagement at once, in writing, if the other seriously breaches this agreement and does not put it right within 14 days of being asked. If we end it that way you pay for the work done to that point. If you end it that way we refund the Fees for work not done.
8.2 Rights already earned survive. Ending the engagement does not undo anything either of us was already owed. Clauses 5, 6, 8, 9 and 10 carry on afterwards, and so does anything else that by its nature is meant to.
8.3 Tell us first. If you are unhappy, put it in writing and give us 14 days to respond. We will meet or call if that helps.
8.4 That does not block a court. Clause 8.3 is a step we both promise to take, not a condition of bringing a claim, and neither of us is stopped from seeking an urgent order.
8.5 What we never limit. Nothing in this agreement limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Your rights as a consumer are unaffected.
8.6 The cap. Otherwise, and so far as Singapore law allows, our total liability for the engagement is capped at the total Fees payable under the Invoice. For a claim about the Report, the cap is the Report Fee. The two caps do not add to each other. This covers any claim however you bring it: in contract, in negligence or any other civil wrong, for breach of a duty a statute imposes, or on any other basis.
8.7 These limits have to be reasonable, and proving that is our job. Where a limit in this clause is challenged, the burden of showing it is reasonable is ours, not yours. That is so whether we did the full Services or less than the full Services.
8.8 Losses we are not liable for. So far as the law allows, we are not liable for loss that follows on from a problem rather than being the problem itself, which the law calls indirect, consequential, incidental, special, punitive or exemplary loss. Nor, whether that loss is direct or indirect, for lost rent, lost profit, lost bargains, lost opportunities, lost goodwill or reputation, lost or corrupted data, wasted expenditure, legal or professional fees, or any loss of the same kind as these. Nor for what any Vendor or other third party does, fails to do, delays or defaults on, or for their insolvency. None of this affects any costs a court or tribunal orders one of us to pay the other.
8.9 The time limit. Put a claim about the Report in writing within 24 months of the Inspection Date. You can check the Report against the Premises the day it arrives, which is why the clock runs from the inspection. Put any other claim about the engagement in writing within 24 months of Completion, or of the cancellation date if that comes first. A claim made later is given up, so far as the law allows.
8.10 Your consumer rights run on their own clock. Clause 8.9 does not cut down any right you have as a consumer, where the law measures time from when you knew about the problem.
8.11 When you cover our losses. If someone brings a claim against us because you gave us information that was wrong, did not tell us about something unsafe under clause 3.3, let us into somewhere you were not entitled to, or used the Report outside clause 6.7, you cover our reasonable costs of dealing with it. This never covers a loss caused by our own negligence or breach.
8.12 A cap on that too. For any one engagement, the most you pay under clause 8.11 is the total Fees payable under the Invoice, counted together across everyone on our side. It does not apply where the loss comes from your fraud or from something you did deliberately knowing this agreement did not allow it, and it does not affect our right to be paid the Fees.
9.1 What we collect and why. Your name and contact details, the address of the Premises, and the photographs, video and notes we take. We use them to carry out the Services, produce and deliver your Report, take payment, and keep our own records.
9.2 Who else sees it. Vendors you ask us to coordinate with, and the service providers we use to run our business. Some are outside Singapore. Singapore's data protection law governs that transfer and our privacy policy sets out how. Accepting these terms is your consent to it, and you may withdraw that consent in writing at any time.
9.3 Data about someone who is not you. If you give us personal data about anyone else, you confirm they know about it and have agreed.
9.4 How long we keep it. The Report and its images for 6 years after the tenancy it relates to ends, where you have given us that end date in writing, otherwise 6 years from the Inspection Date. If a dispute about the Premises has been notified and is unresolved when that period ends, we keep it until it is resolved.
9.5 Where it is stored. In Singapore, in storage we control that is closed to public access, keeps earlier versions and is write-locked, so no copy can be quietly altered or destroyed.
9.6 How it is protected. Access to our system is by login. Every client link is issued individually and we can switch it off at any time.
9.7 If you ask us to remove the Report. We withdraw access to it, stop using and disclosing it, and delete it from our system, as soon as we reasonably can. We may still keep or produce it where the law requires that, or where we need it to defend a claim. We tell you what was deleted and what was kept.
9.8 What withdrawing access cannot do. Every photograph and video is served through our own system against a link we issued, so withdrawing access stops those links working. It does not recall a copy already delivered: a downloaded file, or one you or an Authorised Recipient forwarded, stays with whoever holds it.
9.9 Requests from someone who is not you. We refuse them unless you have authorised that person in writing, or the law requires us to comply.
9.10 If personal data is compromised. Singapore's data protection law decides what we assess, who we tell and when. Our privacy policy sets out how.
9.11 We keep what we learn confidential. We treat what we learn about you, your household and your home as confidential, except where we need it to carry out the Services or the law requires disclosure. This does not cover anything already public, anything we already knew, or anything someone else was free to tell us. It continues after the engagement ends, for as long as the information stays confidential.
9.12 No marketing use without your consent. We will not use your information, your Report, or any photograph or video of your home for marketing, publicity, a portfolio or a case study without your written consent, which you may withdraw at any time for any future use.
10.1 Notices. A notice under this agreement must be in writing, and goes to the other's email address or WhatsApp number as given on the Invoice. Either counts, and so does a reply in the same thread. It is received when sent, unless the sender is told it did not arrive. One sent after 6pm, or on a Saturday, Sunday or public holiday, is received on the next working day.
10.2 Who else may rely on this. Our employees, inspectors, contractors and agents may rely on clauses 4, 5, 6 and 8 in their own name. Nobody else has rights under this agreement, and we may change this agreement without the consent of anyone covered by this clause.
10.3 Subcontracting and transfer. We may subcontract any part of the Services and we remain responsible for the work. You may not transfer this agreement without our written consent.
10.4 Waiver and severance. If we do not enforce something once, we keep the right to enforce it later. If any part of this agreement does not work in law, the rest of it still does.
10.5 Governing law. Singapore law governs this agreement and any dispute in connection with the engagement. Subject to clauses 8.3 and 8.4, the Singapore courts have exclusive jurisdiction.